A catch basin is a drain located at the curb line to channel run-off into the sanitary/stormwater drainage system.
Where is the cave-in located?
Please provide:
The street name and closest address or block number (Ex: 1500 block of Brookfield)
Which side of the street
Whether it is at a corner or in the middle of the block
How do I report a catch basin cave-in?
During normal business hours (7:30 am - 5:30 pm), call 311. Your call will be forwarded to the Sewer Department dispatch and the information will be forwarded to a supervisor for evaluation.
After normal business hours, call 311 and follow the telephone prompts for a Sewer Emergency. Sewer department stand-by personnel will evaluate the situation.
For 311:
HOT SHEET ITEM
Call should be entered into CRM; caller is kept on the line and the call is soft-transferred to Street Dispatch.