How do I request repair for my yard waste container?

By calling the City's 311 call center or by filling out the online Container Repair Form.

The account holder must be the person calling in the repair. 

Is there a fee to repair the container?

There is no cost for a yard waste container repair. 

However, if a container is substantially damaged or otherwise incapable of effective use through no fault of the City, a new container may be provided at the fee of $50.00. 

When would the repair be scheduled?

The container is serviced on the next scheduled service day. Please make sure the container is out front, visible, and accessible to the crew. 

311 Process Notes

 

To enter a work order for a container repair:

1. Verify yard waste service is active in Enquesta or Routeware
2. Open Routeware
   1. Click on the Routemaker tab and search the address to find the active customer and date for service.
   2. Correct service date is determined by route number assigned to the address
   3. 100=Monday, 200=Tuesday, 300=Wednesday, 400=Thursday
   4. Click on the work order tab
      1. Find the next available trash day by changing the date in the upper left corner, then in the bottom right box under route type check any 311 container work order types. Next, double click on any work order to open, then press the “x” in the upper left corner to close the work order and refresh the list.   If there are 19 or less work orders proceed to schedule for that date.  If we have already scheduled 20, proceed to check the next week.
          
      2. After determining the open date click “+work order” in the grey ribbon of the bottom right box. Search for the customer by name, address or customer number. Choose the active customer from the “select a customer” drop down list.  After clicking on the customer name and their name appears in the field click select this customer and a blank work order will open.
          
      3. In the work order, choose the appropriate work order type “311 Damage Bar", "311 Lid Replacement" or "311 Wheel Replacement" – enter the scheduled date – change container to container type - select a container “96 Gallon Refuse” or “96 Gallon Yard Waste” – select a vehicle “311 Tote” - +Details to add notes which should include: number of container, container size and initials (ex. 2nd 96gal trash container - KS). Also, include in notes any special circumstance or request from the resident (drop-off location, etc.). Copy these details and press the blue save button at the bottom of the work order.
          
      4. Let your caller know it can take one to two weeks for removal. 
          
      5. Go back to CRM – Paste the Routeware work order notes into the call notes in CRM.  If this is the only item for this call click “end call.”

2:00 Resolution