If Solid Waste was at fault for the miss, there is no cost.

If the extra pick-up was not within guidelines, the crew can return for a $10.00 return trip fee. 

Things to consider if the pick-up was missed:

• Confirm your collection day is correct
• Items must be places at the curb, not in the alley
• Items must be out by 6AM 
• The items need to be in an open area, away from poles, mailboxes, fences, cars, containers, trees or low hanging powerlines or tree branches
• The extra pick-up must be free of paints, solvents, motor oil, tires, yard waste or other hazardous materials

Any resident paying for City trash services that scheduled an extra pick-up and believes it was not picked up. 

The extra pick-up miss collection will be determined by Solid Waste, depending on driver availability. Resident will be notified of the date of service. 

By going to the City's web site here or by calling the City's 311 call center.