How do I report a lost container because of flooding?

By calling the City's 311 center. Please specify your address and your trash date.

After two weeks from the initial date of the flood, this option will not be available. 

What happens when I report a lost container due to a flood?

Once the initial call is made, the resident will receive their container serial number. Residents are instructed to search for their container.

In one week's time, a follow up call will be made from Solid Waste. If the container has not been found, one will be delivered on your next trash day following the initial call.  

Is there a cost for a new container if the original is not found?

There is no cost associated with a container lost in a natural disaster. 

Who is eligible to report the lost container?

Any resident paying for City trash services that lost a container in a flood. 

311 Process Notes

Please utilize this KBA and service request when instructed to by management after a severe weather event.