Where can I find the online portal?

Go to https://utilities.southbendin.gov. Log in or click “Sign Up Now” to create a new online account. If you have not started water or sewer service yet, view this article first.

Once logged into the new portal, you’ll have access to a menu of items on the left-hand side ranging from billing to water usage.

How do I create an account?

After clicking “Sign Up Now”, fill in your personal details and create a log-in.

To find your account number, locate the 9-digit account number to the right of the letterhead of your most recent bill from South Bend Municipal Utilities.

How do I update my account information?

The account holder can create a User Id and password on the utility portal.

Once logged-in, click on “Profile” on the left sidebar. Type in your current personal details in the fields or change your security question and password. You can also adjust your notification settings or add guest access (ex: tenants, spouses) as well in the top bar.

What services can I do online?

To pay bills, click on “Bills & Payments” in the left sidebar and click Pay My Bill under the balance amount.

To enroll in AutoPay, click on “Bills & Payments” in the left sidebar and click AutoPay under balance amount. This will lead to an external page, where you can click AutoPay to set up. Type in credit or debit card details—note that there are no additional fees for using a debit or credit card. To unenroll, you can click Edit next to AutoPay at the same external page. If you prefer enrolling in automatic bank draft, you will need to visit the Utility Office (125 W Colfax Ave) and fill out this application.

To enroll in paperless billing, click on “Bills & Payments” in the left sidebar and click Paperless Bills under balance amount.

To stop or transfer water or sewer services, click on “Forms” in the left sidebar and fill out one of the self-serve forms.

Where can I view previous transactions and usage?

To view past payments/transactions, click on “Transactions” in the left sidebar.

To view water consumption and sewer usage, click on “Billed Usage” in the left sidebar.

311 Process Notes

If the utility customer does not wish to use the portal or is not able to, please fill in the Service Form to capture the updated account information. Please ask for the changes to the account. Once submitted, this will go to a 311 CSR work queue to be completed and the notes and work order will show on the account.