Is there a cost for Christmas tree pickup?

The City offers free Christmas tree recycling for residents within city limits from Monday, December 30 to Thursday, January 30. Trees will be collected on the same day as regular trash pickup. Free pickup covers one tree per household; additional trees can be removed for $10 each. Any Christmas tree pickups scheduled after January 30 will count as the resident's free monthly yard waste extra pickup.

How do I request a Christmas tree pickup?

Residents can schedule a Christmas tree pickup by submitting an online request or calling 311 between 7:30 am and 5:30 pm. Online requests must be submitted by 3:00 p.m. the business day before the scheduled trash pickup. Requests submitted after 3:00 p.m. will be scheduled for the following week.

Are there any guidelines for Christmas tree pickup?

To ensure safe and efficient pickup, residents are asked to follow these guidelines:

• Place trees at the curb by 6:00 a.m. on the scheduled pickup day. Trees must be in an open area, unobstructed by cars, mailboxes, fences, power lines, or other obstacles. Do not place trees in the street or alley, and avoid parking in front of the tree.
   
• Remove all ornaments, lights, plastic coverings, tree stands and any metal (including nails). These items can damage equipment or pose a safety risk to workers.
   
• Artificial trees, or trees containing metal, glass or wire will not be collected. Residents are responsible for properly disposing of these items.

When will my Christmas tree pickup be scheduled?

Pickup will be scheduled on the next available trash day.  Residents who submit requests online will receive their scheduled date in the confirmation email, while those who request a pickup via 311 will be provided with the scheduled date over the phone. 

311 Process Notes

Cut-off time for the day prior to scheduling is 4:00pm. After 4:00pm, the work order will need to be scheduled for the following week.

Please remind residents we do not accept any lights, tinsel, ornaments or tree stands. Please also check to make sure a "tree bag" has been removed, if used to prevent needles falling indoors. 

Open Enquesta to verify last four of SSN

1. Verify trash service is active in Enquesta or Routeware
2. Open the customer file in CRM
3. Search for and click the extra pick up article
4. Open Routeware
   1. Click on the service history tab, utilize the customer number, name, or address to find the active customer
   2. Right click on the active customer
   3. Review history to determine the correct pickup day
   4. Click on the work order tab
      1. Find the next available trash day by changing the date in the upper left corner, then in the bottom right box under route type check the following 311 EPU, 311 YW EPU, and 311 appliance EPU. Next, double click on any work order to open, then press the “x” in the upper left corner to close the work order and refresh the list.   If there are 60 or less work orders proceed to schedule for that date.  If we have already scheduled 60, proceed to check the next week.
          
      2. After determining the open date click “+work order” in the grey ribbon of the bottom right box. Search for the customer by name, address or customer number. Choose the active customer from the “select a customer” drop down list.  After clicking on the customer name and their name appears in the field click select this customer and a blank work order will open.
          
      3. In the work order, choose the appropriate work order type “311- Xmas Tree Removal” – enter the scheduled date – change container to container type -Select a container “Extra-Extra” – select a vehicle “311 YW EPU”  - +Details to add notes which should include: a description of the items to be picked, the work order number, date to be picked, and your initials.  Also, include in notes any special circumstance the driver should be aware of, ie trash picked on the side street of a corner property. Copy these details and press the blue save button at the bottom of the work order.
      4. Give your caller the date for the scheduled pickup as well as all pickup guidelines. 
          
      5. Go back to CRM – Paste the Routeware work order notes into the call notes in CRM.  If this is the only item for this call click “end call.”