SW-REQUEST: Trash Container Replacement Request
If your waste container has become substantially damaged or otherwise incapable of effective use through no fault of the City, or if it was stolen, a new container will be provided for a replacement fee.
What is the cost for a trash container replacement?
A replacement container fee of $50.00 is added to your monthly utility bill.
In the event of a stolen container, the fee will be waived if the resident is able to provide evidence of a verified police report related to the stolen container.
Who is able to request a new trash container?
The person making the request must be the verified account holder for the property.
When is a trash container replacement provided?
The trash container replacement is provided on the next trash pick-up day.
How can I request a trash container replacement?
By calling the City's 311 call center.
For 311:
311-
Look in ELEMOS for a registered container at the address. If there is a registered container (tag, serial number, and a variation of one or the other), then put in for a container verification. If there is no tote information present, put in for a container delivery. It is very important to add the notes to the call and ELEMOS job to (in the job notes) determine the charge associated with the container delivery.
