Who can request a bin repair?
Only the account holder can request a repair. To process the request, verification of either the last four digits of the account holder’s social security number or the company’s federal tax ID number is required.
Is there a fee for bin repairs?
There is no charge for repairs unless the bin is significantly damaged due to customer negligence, in which case, a $50 fee would apply.
Once a request is submitted, when will the repair be completed?
Repairs will be performed on your next scheduled service day. The bin needs to be in front of your house and accessible by 6 am on your pickup day.
311 Process Notes
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When creating a repair work order for a lid, wheels or lift bar, utilize the Routemaker tab in Routeware. Under this tab, check to see what day of the week is their normal day and the route assigned to the address. (When scheduling a yard waste container repair, use the route number under the regular trash tote service.)
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Once you have their day of service, go to the Work Orders tab and filter to show all work orders on that day that were scheduled by 311 and are of a container nature (311 Lid Repair, 311 Remove Trash Tote, etc.). These filters can be found under the “Type” column. Click in the white box under Type and the available filters for that date will show. After selecting all applicable filters, click the Refresh button to show only those filtered items. Once filtered, 311 has up to 20 available container work orders per service date. If there is room, schedule for that date, otherwise, repeat the process for the next available date the following week.
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Work order should be scheduled for the next scheduled trash day for Solid Waste. Solid Waste does not offer container drop offs/pickups or repairing containers on a different date than their day of service. Containers would need to be utilized in their current state until the repair is completed. If the container is not able to be used, please offer to schedule an Extra Pick-Up under the Solid Waste guidelines.