How do I dispute or appeal an invoice?
You can complete the form by going online to complete an invoice dispute form.
311 Process Notes
- Ask if the paper says INVOICE or ORDINANCE VIOLATION CITATION in the top right.
- If it is ORDINANCE VIOLATION CITATION, then it is the OVB appeal form
- The resident may also come in-person to the Customer Service Center and use the self-service tablets to complete the form with assistance
- If it is an INVOICE, then use these options below:
- Share link to form via email
- Text for email: Here is the link to the Neighborhood Services & Enforcement invoice dispute form. Please follow the instructions on the form to submit it to Neighborhood Services & Enforcement within 10 days of the invoice date.
- Create service request to NSE so they mail a copy to resident
- Pick up form in NSE office, 4th Floor of City Hall
- Share link to form via email