Catch Basin Cave-In

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A catch basin is a drain located at the curb line to channel run-off into the sanitary/stormwater drainage system.  


Where is the cave-in located?

Please provide:

The street name and closest address or block number (Ex: 1500 block of Brookfield)

Which side of the street

Whether it is at a corner or in the middle of the block

How do I report a catch basin cave-in?

During normal business hours (7:30 am - 5:30 pm), call 311.  Your call will be forwarded to the Sewer Department dispatch and the information will be forwarded to a supervisor for evaluation.

After normal business hours, call 311 and follow the telephone prompts for a Sewer Emergency.  Sewer department stand-by personnel will evaluate the situation.

For 311:


Call should be entered into CRM; caller is kept on the line and the call is soft-transferred to Street Dispatch.